Innex C570_FAQ | Funtech Innovation

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-C end of the bundled USB cable to the camera, make sure it’s plugged in tightly.
3. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
4. Mount the camera onto a display or monitor using clip mount or tripod mount.
5. Adjust the camera shooting position by adjusting the swivel mount.
6. Turn on a video conferencing app (Zoom, MicroSoft Teams, Google Meet, Cisco Webex, etc) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.

Please check if the USB A, and USB C end is securely plugged into the computer and camera.

Try a different USB port on the computer.

Try a different computer.
The Innex C570 relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C570.
If your Innex C570 camera is experiencing these issues, it’s likely related to the power supply. The Innex C570 relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C570.

Auto-framing of C570 is designed to work on subject that is at an optimal range of 1-5M(3.2-16.4ft) from the camera. When only 1 person appears in the shot at a close range (within 1 meter), the auto-framing will be less stable than how it would normally be.

Potential disturbance in the background may also interfere – people walking by, heads seen through glass, or faces seen from reflection of the meeting room display can all make auto-framing seem unstable. If it is not possible to avoid the above mentioned disturbances, it might be better to disable auto-framing. You may diable auto-framing with remote control or the button on C570.
You may disable or enable the auto-framing using the remote control or the button on the C570. When it is in AI mode, press “AI/M” button on the remote control or the button on the camera.

If you wish to permanently turn off AI mode when you start up the camera, use the remote control, go to “settings” -> “Mode” -> “Autoframing” and select “Manual”.
Yes. If you don’t want the camera to automatically framing in and out, you can disable auto-framing. Yet the 120° view angle is too wide, you can manually adjust digital zoom with the remote control or the button on the camera. Select your region of interest with arrow keys on the remote control.
Yes, the auto-framing works on faces with masks.
The auto-framing zoom in ratio depends on its output resolution. The zoom in ratio is 3X if the resolution is equal to or below 720p, or 2X if the resolution is equal to or above 1080p. Most video conference software will request the camera to output video resolution at 720p or below so it is likely that the zoom in ratio will be 3X during video conference.
No, unlike many other camera models that boasted auto-framing, the Innex C570 has the AI based auto-framing feature built-in.
To perform a firmware update, please follow the following steps:

1. Download the latest firmware from the Innex C570 section of the download page.

Downloads

2. Unzip the file.

3. Connect C570 to your PC.

4. Double click the file “FicCameraUpdateSSTAR Vxxx.exe” and start up the update tool. (xxx indicates the version)

5. Select “innex C570 VID_3429&PID_0004” from the pull-down list

6. Press “Update”

7. Press “Firmware update” and firmware update will start.

8. When “reset” shows up at the bottom, the firmware update is completed.