Ideao DC400_FAQ | Funtech Innovation

Please check the following in sequence.

・Ensure that the device/OS supports the camera. The supported operating systems are listed below.
<DC400>
Window 11, 10
macOS 10.10 or above
Chrome OS

<Ideao VisualCam>
Windows 11/10
macOS 10.15 or above

<IdeaoCam (Chrome Extension)>
Windows, macOS, Chrome OS

・Ensure that you use the stock cable or an equivalent cable. Using a longer or uncertified cable may result in the DC400 not being recognized by your device.
・Ensure that the camera is not connected to your device via a USB hub with other devices, as this may lead to insufficient power supply and the DC400 not being recognized by your device. Try unplugging other devices or directly connecting the DC400 to your device to see if it is recognized.
・Connect the DC400 to a different USB port to see if it is recognized.
・Sometimes, a broken cable can cause this issue. If you have equivalent cables, try connecting using these cables to see if the device recognizes the DC400.
・If the DC400 is still not recognized by your device after trying several cables, please connect it to another device (If you have any) to see if it is recognized.
・Open Device Manager in Windows or System Report on Mac to check if the DC400 is recognized by the device as a camera. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC400 appears in the list. If trying all above already and your device does not recognize the DC400, please contact our support.

If the device recognizes the camera, but can not get the image, please see “My device recognizes the camera, but can not get the image from DC400 in some software.”
Please check the following in sequence.
・Ensure that in the Privacy & Security settings, the device allows the app to access the camera and microphone.

・Ensure that anti-virus software is not blocking Ideao VisualCam. You may go to manage app settings of the anti-virus software to allow Ideao VisualCam to run on your computer. Below are the examples.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
Ensure that no other app, aside from the one you want to use to capture images from the camera, is occupying the camera. Please turn off all other software that could be using the camera to troubleshoot this issue. For example, it’s not uncommon to have trouble opening the camera in Zoom if it is still being used by Ideao VisualCam.
If you are using video conferencing software and cannot get an image from the camera, please ensure that the camera is not muted. Normally, the video icon is located in the bottom left corner, and if it is muted, the icon will be crossed out with a red line. Tap the icon to unmuted the camera.

If multiple cameras are connected to your device and the image from another camera is displayed in the app, please take the following actions:
For Ideao VisualCam
・Click the menu icon in the top left corner of the screen (the circular icon with three horizontal lines).
・Click “Device” from the menu
・Choose Ideao DC400

For Video Conferencing software
・Click the “^” icon next to the Video icon (Normally the icon is at the left bottom corner.) and show the list of the cameras.
・Choose Ideao DC400
Please check below in sequence.

Go to the ‘Privacy and Security’ settings, then click ‘Microphone’ and ensure the app is allowed to access microphones.

・If you are using in the video conferencing software, a lot of cases, the video source and audio source are separated. Therefore, even the video is switched to Ideao DC400, it does not mean DC400 is also selected as a microphone. Click the “^” icon next to “Audio” icon and choose Ideao DC400 as a microphone.

Please check the sound input settings in Windows or the microphone settings in the video conferencing software to ensure that the microphone volume is not set to zero or significantly low

Open Device Manager in Windows or System Report on Mac to check if the DC400 is recognized by the device as a USB audio device. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC400 appears in the list. If trying all above already and your device does not recognize the DC400, please contact our support.
For using with iPad, please be aware of the points below.
1. Not all iPads support external cameras. Only those with a USB Type-C port are compatible.
2. The iPadOS version must be 17 or later.
3. Not all apps currently support external cameras.
4. The user experience may differ when using the camera with an iPad compared to a PC or Mac.
5. The resolution and frame rate may vary depending on the iPad and the app.
6. Some apps may not have a function to switch cameras. When a camera is connected, the image source may automatically switch to the external camera. You may need to physically disconnect the camera to switch back to the built-in camera.
7. For video conferencing apps that do not support external camera input, you may need to use third-party apps to display the camera image and then share your screen in the video conferencing app.

Please check following in sequence:
・Ensure the plastic cover is removed from the lens.
・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)
The brightness of the image is affected by the background color. For example, if the background is dark and the object you’re capturing is bright, the camera tends to adjust the white balance based on the dominant background color. As a result, the image may appear brighter. In Ideao VisualCam, you can click the ‘Backlight’ icon to adjust the white balance using the slider. For the software that does not have a white balance adjustment function, ensure that the contrast between the background and the object is not too extreme.
Please check following in sequence:
・The proprietary software Ideao VisualCam supports 4K resolution. However, in some software, especially video conferencing software, the maximum resolution may not reach 4K. Please check the maximum resolution supported by the software you are using.
・The default resolution in some software may not be as high as 4K. Please ensure that the resolution is not set to a low value in the software.

Using digital zoom results in a rough image, as it crops a portion of the original image and enlarges it digitally. Rather than using digital zoom, we recommend placing the camera physically closer to the object, ensuring the image remains clear without sacrificing resolution. (Please ensure the distance between the camera lens and the object is at least 10cm/3.9inch for the object to remain in focus)
Please check following in sequence:
・Please ensure that the camera is not placed near devices generating a strong magnetic field.
・Ensure that the power frequency matches the standard in your region. To check or change the current power frequency, launch Ideao VisualCam and navigate to the ‘Device’ section.
Fully extend the arm of the DC400/500.

Ensure the camera lens is positioned directly above the center of the paper and is placed horizontally.

Press the menu button located on the left side of the screen (the icon with three horizontal lines).

Select “Resolution” and set it to 3840 x 2880.

If the entire A3 paper is not being captured, adjust the camera’s position accordingly.

This is to prevent the lens from autofocusing itself when hands are moving around the document which can create jumpy video.
Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.

Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)
Ideao DC400 is an autofocus document camera. But yes- it is possible to disable its autofocus by software, and make it manual focus.

For Windows PC:

Camera App: If you are working with Windows embedded camera app to take snapshot and record video. You can switch to manual focus by following the steps below:

Go to settings, turn on “Pro mode”.

2. In order to change to manual focus, click on the circle icon, and shift the slider a little bit. The icon will change from “Auto” to “M”

3. Press the AF button on the DC400 to trigger autofocus once.

4. The focus distance will be fixed. Whenever you change the shooting distance, press AF button on top of the DC400 to re- focus.

5. If you want to enable its autofocus back, shift the slider down to “Auto”.

AMCap: You can also use the third-party software AMCap to disable autofocus.

Download and Install the software from the link https://amcap.en.softonic.com/download

Connect DC400 to your computer, and open AMCap.

Select DC400 from device. Go to Video > Properties > Camera Control, uncheck the autofocus box. Then click “Apply”

4. Autofocus is now disabled.

5. When you open the camera in app like ideaocam, you will still see the DC400 adjusting focus itself- this is its normal behavior. Once the focus is set, it will not re-focus until you trigger the AF button.

For Mac:

Webcam Setting: Go to App Store, search for “Webcam Setting”, or click https://apps.apple.com/app/webcam-setting/id1610840452?mt=12

Connect Ideao DC400 and select the camera

Go to Advanced tab

Uncheck Autofocus

4. You will still see the DC400 adjusting focus itself when you first turn on its video. Once the focus is set, it will not re-focus until you trigger the AF button.

* AMCap and Webcam Settings are not developed by FTI. FTI does not take responsibility maintaining the softwares or

promise in their functionality and availability.

Most video conferencing software, such as Google Meet, Zoom, Microsoft Teams, and Webex, mirrors your camera feed by default. However, this does not affect the receiver’s view; anyone watching your video sees the non-mirrored version.
If you still want to view an unmirrored image on your side, please follow the steps below.

Common solution for all the video conferencing software
1. Launch Ideao VisualCam, display the image from Ideao DC400 camera.
2. During your video call, do not select DC400
3. Select “Share screen”/”Present Now” (it varies depending on the software you use) , and share your Ideao VisualCam screen.

Google Meet: (Watch Tutorial)
1.There’re several Google Chrome extension to mirror your video. We recommend you to download “VideoMirror”.

2.Start a Google Meet call and select your Innex DC400 camera, and then hit the extension icon. The videos will be mirrored.

* Please note VideoMirror is a 3rd party app, FTI does not provide customer support towards this app.

Zoom: (Watch tutorial) or other video conferencing software
1.Go to “Video Settings” in Zoom
2.Un-tick the box “Mirror my video”
There are several ways to display images from multiple cameras in video conferencing software as below.

Webcam + Share screen:
1. Select the webcam for showing your face in the video conferencing software.
2. Launch Ideao VisualCam and display the image from DC400 there.
3. Click “Share” in the video conferencing software
4. Select ‘Ideao VisualCam’ as the source and click ‘Share’ to start sharing.

Ideao VisualCam split screen mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC400 there
3. Click “Split Screen” at the left top corner of the screen.
4. Click any part of the right side of the screen to show the “Menu” icon.
5. Click the menu icon and click “Switch to camera”
6. Click “Device” and select the camera you want to display the image from.

Ideao VisualCam PIP mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC400 there
3. Click PIP icon in the tool bar on the left side to display the image from the camera.

Embed the live image from DC400 in a PowerPoint presentation
1. While creating the presentation contents, select “Cameo” from “Insert tab”.
2. Choose the camera style, click “Preview,” and select the DC400 as the camera source.
3. Start the presentation, and the live view from the DC400 will appear while also displaying your face in the video conferencing software.

Innex DC400