Reactiv CONNECT_FAQ | Funtech Innovation

Reactiv CONNECT

Integrated services that seamlessly connect in-room devices into the Reactiv SUITE eco-system.
Remote CONNECT allows colleagues and attendees to interact with the Interactive White Board using their personal devices. They can share files with Reactiv SUITE, cast their device’s screen into it, or use their devices as keyboards for the IWB.
In-room compatible devices such as laptops, mobiles and tablets can be cast to Reactiv SUITE using build-in Airplay and Miracast capabilities.

Which devices can I cast from?
Airplay: You can cast from iPhone, iPad, iPod Touch, MacBook, iMac, Mac mini, etc.
Miracast: You can cast from certain Android devices (Samsung and other phone/tablet which support Miracast) or Windows 10 PCs (using in-built Miracast capabilities).
Chromecast: You can cast from various Google Chromebooks and other Android devices that support Chromecast.

In Reactiv SUITE

Ensure that Airplay, Miracast and/or Chromecast are enabled in Reactiv SUITE settings. Once a device is paired, it will appear in STAGE and SCRIBBLE in the library, under the “Devices” tab.

On your device

Open the appropriate casting application on your device. Search for the Device Name in the list and connect to it. The Device Name is displayed in the top right-hand corner of Reactiv SUITE status bar.
Yes, Reactiv SUITE supports off-the-shelf video capture cards and USB video capture devices which convert HDMI\DP video inputs into a USB stream. These devices can be configured for use using the SETTINGS -> Device Manager -> AV Settings menu inside Reactiv SUITE. Using this menu, you can create an A/V source by combining video and audio inputs together into one stream.
There is no limit to the number of web cameras and A/V sources that can be managed by Reactiv SUITE.

Reactiv SUITE will process as many video capture devices as detected by the Operating System. It should be noted that the performance of the system is dependant on the system capabilities of the Reactiv SUITE PC. USB bus bandwidth, memory bandwidth and the ability for the CPU to process these streams will be the limiting factor.
Reactiv SUITE will detect all video input sources that are detected by the Windows OS. Check Device Manager to confirm that the device you are looking for is present. If not, re-install the device and confirm that Windows is able to detect it.
This can happen when Windows, or the installed anti-virus software on the computer, blocks access to the camera for certain desktop programs. To fix this, open Camera Privacy Settings and verify that the desktop apps have access to your camera.

Next if Anti-Virus programs (like Kaspersky) are installed, ensure that the Camera input to Reactiv SUITE application is enabled from the Kaspersky Application Control.

Kaspersky blocks both settings Access to webcam and Access to audio capturing devices for Reactiv SUITE.
Team members present in the room can wirelessly send any file to Reactiv SUITE by opening the URL displayed in the top left-hand corner of the Reactiv status bar, using any browser on their personal device. Follow the instructions on the browser to upload files directly into the active digital workspace.

For more information, refer to the Getting Started Guide – Remote Services.
Reactiv enables you to discreetly share text or complex weblinks from your remote device into the Reactiv Workspace. Just open the URL displayed in the top left corner of the Reactiv status bar on any in-room personal device. Follow the instruction to send text or URL links directly into Reactiv SUITE apps or the browser.

For more information, refer to the Advanced User Manual – Remote Keyboard (Link to file for download).
Using in-room devices as keyboard for the IWB is a feature only available for IWB using ShadowSense touchscreen technology, as Reactiv SUITE leverage specific internal connections only available with IWB powered by ShadowSense

Open Reactiv SUITE settings > Device Manager > Touch Screen, if “ShadowSense not detected is displayed, then Remote Keyboard feature won’t work

If the IWB is powered by ShadowSense, make sure that the ShadowSense Firmware is R11.0 or higher.

If the Firmware is bellow r11.0, update it to the latest available firmware by clicking on “firmware update” and following the instructions

Yes, Airplay requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.
Airplay- I can mirror my device to Reactiv SUITE, but the video/audio stutters

On macOS, click on the Airplay icon in the menu bar
On macOS, verify that Airplay is enabled in System preference Displays “Show mirroring option in the menu bar”

On iOS, verify that the OS is up to date
Verify that your iPhone/iPad and the Reactiv SUITE device are on the same network

Verify in Reactiv SUITE settings that Airplay is enabled
On macOS, verify that incoming connections are not blocked

Go to “System Preferences” > ”Security and Privacy”->Firewall > ”Firewall Options”, deselect “Block All incoming Connections”, and select “Automatically allow downloaded signed software to receive incoming connections” if it’s not already selected

On the Reactiv SUITE PC, confirm that the Wi-Fi\Network connection is configured as a PRIVATE network. The PC must be discoverable for Airplay to work

On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Airplay to work

On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
Please check the DNS setting (in network settings) of the PC running Reactiv SUITE. You can try using alternative DNS like Google’s free DNS 8.8.8.8 and 8.8.4.4.
Reactiv SUITE Airplay connectivity supports playback of videos using H.264 video codec and AAC audio codec. If the videos use any other format, they might not work.
If you are using a WiFi connection, the WiFi signal might be weak, or your network might be overloaded.

Ensure a good signal between Reactiv SUITE host PC and the in-room device attempting to cast

If possible, use a wired Ethernet cable instead of WiFi to connect the Reactiv SUITE host and macOS device to the network

In some cases, switching off Bluetooth on in-room iOS devices can help to get a better connection
Once the screen is cast, the volume is controlled through Reactiv SUITE and not the in-room device.
Reboot the PC running Reactiv and reboot the user’s personal devices and try again

Refer to the IT Manual to ensure that the network configuration, ports and settings are configured correctly. Download IT Manual

Confirm that your network supports mDNS protocol as this protocol cannot be blocked for Airplay to work correctly

Install an off-the-shelf AppleTV device on your existing network and confirm that it works. If an off-the-shelf device works, Reactiv SUITE will also work

No, Miracast utilizes WiDi which doesn’t require the casting and receiving devices to be on the same network. As a result, any device in the room that supports Miracast will see the Reactiv SUITE Miracast server and can connect directly.
On a Windows 10 device, click on the CONNECT icon and search for the Reactiv SUITE Device Name. Select this device and pick the projection mode

On many Android and Samsung devices, in the Quick Settings menu open the Smart View app. Search for the Reactiv SUITE device name and follow instructions

Not using a Samsung smartphone? See our detailed guide:
Make sure that Reactiv SUITE PC has a valid WiFi adapter and it is turned on. Miracast requires WiFi connectivity with WiDi support. Airplane Mode must not be turned on

On the Reactiv SUITE PC, go to “Projection Settings” and “Some Windows and Android devices can project to this PC when it is OK”, should be set to “Always Off” from the dropdown menu

Confirm that the OS and WiDi adapter support Miracast

On the Reactiv SUITE PC, type ‘dxdiag’ in the Windows search box

Click ‘Save All Information’ and save the resulting file

Open this DxDiag.txt file and confirm that Miracast is available
On the Reactiv SUITE PC, confirm that the WiFi\Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Miracast to work

On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
Refer to the IT Manual to ensure that the network configuration, ports and settings are properly configured. Download IT Manual

On the Reactiv SUITE PC, configure ports:

“Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,

Click Next

Now select “TCP” and “Specific Port numbers” set it to 7236

Click Next and select “Allow the Connection”

Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule

If Miracast still doesn’t work, try the Windows native Miracast app provided by Microsoft. Type ‘Connect’ in the search box.

Confirm if this app is able to connect to your mobile device. If this app also does not work, then the PC does not support Miracast.
That is to be expected, Miracast defaults to a 16:9 aspect ratio by default.

Make sure that both your in-room device and your Reactiv SUITE PC are on the same network

On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. Reactiv SUITE PC IP must be discoverable

On the Reactiv PC, open a browser and type: “Localhost\Reactiv” in the search bar to confirm that the Reactiv Webserver is working

On the Reactiv PC, Reactiv webserver rely on port 80, and while it is normally open by default, you can create a new firewall rule to open it:

“Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,

click Next

Now select “TCP” and “Specific Port numbers” set it to 80

Click Next and select “Allow the Connection”

Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule

From a Windows device on the same network: Ping the Reactiv Webserver IP address to see if it is reachable:

In windows, open Command Prompt by hitting Windows+R and typing “cmd” in the run bar, then hit enter

In Command Prompt, type “ping reactiv_ip_address”
Reactiv SUITE creates a webserver on the PC in order for in-room devices to connect and transfer information. But the Reactiv SUITE PC could have multiple IP addresses due to multiple network adapters. An example is connecting WiFi and LAN cable to the PC, which will create two IP addresses for the same PC.

If the IP address displayed in the status bar is incorrect, you can use the Settings > System > Remote Connect > Text/File Sharing menu to pick the correct IP address.

Yes, Chromecast requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.
Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device

Open the Google Home app

Tap the device you want to cast your screen to

Tap Cast my screen

> Cast screen