Innex Cube_FAQ | Funtech Innovation

Remove everything from box, including: the Cube, the USB cable, 2 poles, the wooden base, remote control, and the batteries.

Assemble Innex Cube with 2 or 3 poles.

Take the USB cable, plug in the type-C end of the USB cable to the camera, make sure it’s plugged in tightly.

Plug in the type-A end of the USB cable to a USB 3.0 port of the computer, and make sure it’s plugged in tightly.

Place the camera on the table. Find the front arrow that is printed on the top side of the camera, point that arrow toward the front of the meeting room where the display or projector is usually located.

Install batteries in the remote control.

Turn on a video conferencing app (Zoom, Microsoft Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, mac Photo Booth) to power up and access the camera video.

Innex Cube starts in AI Dedicated Focus Mode by default. Press the Mode button on the camera, or the buttons on the remote control to switch video modes.

AI mode: Dedicated Focus/ Auto-Framing/ Stage modes.

In Manual mode: Conversation/ 360° Panorama/ 270°/ 180°/ 120°/ 90°.
Yes. Innex Cube has a standard 1/4″ tripod screw hole which allows you to attach it to any tripods on the market with the same size.

Please check if the USB A, and USB C end is securely plugged into the computer and camera.

Try a different USB port on the computer. Specifically, Cube requires more than 500mA to power up, so a standard USB2.0 port may not supply enough power. Please try a USB3.0 port.

Try a different computer.
The Innex Cube relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex Cube.
If your Innex Cube camera is experiencing these issues, it’s likely related to the power supply. The Innex Cube relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

To address this problem, we recommend using an active USB 3.0 cable. Active cables are designed to enhance both signal transmission and power delivery. A length of 32 feet (10 meters) can work reliably with the Innex Cube.

Yes, Innex Cube’s AI technology is based on human figure detection, so its AI-tracking works on faces with masks.
Innex Cube does not require any additional software or app for using AI feature. Every function can be operated by the remote control.

Only when you want to upgrade the Cube (update firmware), you will need to download Innex Studio software to do so.
Yes, there are two ways to help.

Setup an AI disabled area: Ignore Zone, in order to prevent unnecessary distractions by people passing by the meeting room door. Ignore zone can be set at the settings menu with remote control.

After all the participants are seated, enter the OSD menu and select “Track Once” to fix the shooting position. However, if someone move out of the windows under “Track Once”, the AI will not re-detect their position.
Up to 8 people can be auto-tracked at once. If two people are sitting close to each other, Innex Cube might merge them together in order to have better outcome result.
We recommend sitting at least 2.3ft (70cm) away from the camera for optimal image stitching results. Beyond this distance, the stitching line is hardly noticeable. If you observe incorrect image stitching, please check three things:

Ensure you are not sitting too close to the camera.

Confirm that the USB port you are using is a 3.0 port to provide adequate power to the Innex Cube.

Ensure you upgrade the Cube to the latest firmware.
Yes, you can download our software Innex Studio to update Innex Cube’s firmware.

Download Innex Studio and install to your computer. Innex Studio has two version: for Windows and for Mac. https://funtechinnovation.com/downloads/

2. 2. Connect Innex Cube to your computer and start Innex Studio. Please make sure that your computer is connected to the Internet and Cube is not used in other software such as Zoom, or Teams.

3. If the firmware update is available, a pop-up window “New Version for firmware” will appear on the screen. Click “Update now”.

4. Firmware update will start. Wait until the status becomes 100% to complete the firmware update.

5. After firmware update has been done, click “OK”. Unplug and plug the Innex Cube USB cable to restart Innex Cube.
If the PC blocks access to USB mass storage devices, the firmware update, which requires writing the firmware to the camera’s internal storage, will also be blocked. Please unblock the computer’s access to USB mass storage devices or contact your company’s IT administrator to have it unblocked.